Frequently Asked Questions

1. General questions

Why do we offer such CHEAP price?

With products such as plugins or themes, BossMMO buys directly from the supplier's website with the highest product package or copyright. GPL. That means when we buy those products; We can share it the way we want.

Will the products I buy be updated?

HAVE. When making a purchase at BossMMO, you will receive updates according to the package you use.

If not updated, your product can still be used completely normally without any problems. However, we always encourage you to constantly update to receive new features and enhance the security of your website.

How many websites can I use the product for?

Unlimited. You can install the product on as many websites as you like.

I can't find the answer when I have read all the FAQs

If you still have questions to answer after reading all of our FAQs, please contact the support right on the website. We will do our best to please you.

2. Products

What happens if, after payment, I still can't download the product?

This happens very rarely, in fact no customer has. So if that unfortunate happens to you, please do not worry, contact the support team immediately for the fastest resolution.

Does WordPress Theme & Plugin Product have download expiration date?

ARE NOT. The product download and update deadline will be Lifetime. As for MEMBER VIP Package members, the deadline for downloading and updating the product will be the Subscription Term for the package

Am I limited in the number of downloads?

HAVE. To avoid overloading of the server, as well as saving resources for others, we always encourage you to limit the number of downloads per day. Therefore, with VIP MEMBER member accounts there will be maximum 10-30 downloads per day. Join us in creating a sustainable community.

Why are my downloads not counting correctly?

In rare cases where the number of downloads does not match the reality, please do not use download aids such as Internet Download Manager (IDM) or similar software. These softwares will interfere with our turn counter system.

How often products will be updated when new versions are available?

We continuously check products and update as soon as possible. The average time will range from 5 - 10 days. We are not Committing to update times and are working to reduce update times to the lowest possible level. In case you see a product that has not been updated for a long time, please let us know to fix it.

Can I get the update for free?

Of course! That is one of our policies. You will not have to pay any extra cost to update the product to the latest version while you are still valid.

Does the product automatically update?

You CANNOT update automatically through WordPress admin page. If you want to update the product, please download the latest version from the website and perform the update manually.

3. Install & Use

When you install the interface there is an error: Installation failed.

This means that the file you uploaded is NOT the WordPress installation file. It is possible that the downloaded file contains documentation, plugin, demo data or PSD. So, please unzip the file you downloaded and find the correct theme installation file (.zip) to upload in the WordPress admin section.

During use, the plugin / theme requires entering a license. What should I do in this case?

We ARE NOT Provide key (except for some special products).

Don't be bothered. In this case, the license is only useful for requesting technical support from the manufacturer or automatically updating. Of course all products work properly without the license. We always encourage you to update your theme / plugin using downloads from the BossmMMO site and re-uploading it to your webiste.

Note: If the product cannot use the full function. Please contact us for the best support.

Why do some plugins / themes ask for a key?

Ignore that. The product itself works well and is fully functional without a key. Receiving the key is only for getting technical support and direct updates from the manufacturer. We recommend users to manually update themes / plugins when a new version becomes available.

If there are any themes or plugins that cannot be used without a key, please contact us.

4. Confidentiality

Are all Theme & Plugin products on the website original?

HAVE. All products we offer are downloaded directly from the manufacturer and are completely original. We do NOT supply products of unknown origin or origin to customers.

What does NULLED file mean in the download product?

With some original products it will not work without activation (without key). In order for the product to be fully functional without the need for a key from the manufacturer, we have made small modifications to the PHP / JS file to bypass this step. And such products, we call them NULLED.

We provide both the original (unchanged) and the revised version to our customers. So in case of need, you can compare and ensure that our changes only pass the manufacturer's activation check, and not any malicious code.

How to check if a product is CLEAN - SAFE?

All themes & plugins we offer are open source. Therefore, you can manually check that the downloaded files are completely CLEAN and do not contain any malicious code or advertising.

To check if the product is really safe, you can use a few plugins Exploit, Scanner, Wordfence, Acunetix WP Security, Sucuri Security, Antivirus, or through the website VirusTotal

I found malware when I scan downloaded files on VirusTotal?

In the list of malware scanning applications, there are a few representatives from China (Jiangmin, Rising, Cyren) and Vietnam (Bkav). These software simply check for the appearance of the code eval, base64_encode / decode ... However their appearance in the code does not mean that the code is malicious. Lots of developers use these features for their own purposes such as encapsulation, compression, custom fonts in CSS, or other purposes.

For that reason, Chinese and Vietnamese applications always detect malicious code while other well-known softwares do not. Usually when checking on VirusTotal, you will encounter 1-2 red alert providers out of 55 providers. So in this case, you can skip it and use it normally.

5. Usage License & DCMA

Where can I find the product key?

We do not provide an activation key or account when you purchase any theme or plugin product. All products on the website are fully functional without having to enter the key or activate.

How does the product work without a key?

All themes and plugins are working normal when there is no key or active account. So you can rest assured about this. In the unlikely event that the product cannot be operated, we will exchange or refund you.

The product displays activation message?

If the product you have installed requires activation before use, please contact us so our support team can help you through this step.

Is it legal to use a WordPress Theme & Plugin product without a key?

HAVE. Of course. All products we supply are under license GNU. So, you are completely assured to use the product without having to worry about the law issue.

Can I get direct manufacturer support?

Unfortunately ARE NOT OK. Because if you want to request technical support from the plugin or theme manufacturer, you are required to purchase the product directly from their website, from which they will assist you through the account you registered.

However, when you purchase a theme or plugin on BossMMO, we can provide you with technical support to the extent possible.

So please don't hesitate and contact us when you need assistance.

How do I hide the key entry notification?

Please consider this! You can hide product key entry messages using the plugin “WP Hide Plugin Updates and Warnings“. This is a free plugin and is very popular in the WordPress community.